Cellular South's Core Values
Our Vision
To be the best service provider in our region.
Our Mission
To provide high quality personal wireless communication services so that we:
- Become the market share leader within our region
- Consistently rank among top three in customer retention in the industry
- Continue to meet key financial objectives
Our Position
For those who depend on their wireless service in every way, Cellular South is passionately committed to doing things the right way.
Our Culture
- We serve customers with respect. We respect customers with service.
- We value each position in our company by properly investing in the PERSON who fills each position.
- We always act with complete integrity, even if it costs us business.
- We are active in and supportive of the communities we serve.
- We consistently look for ways to bring improved quality to our customers.
- We seek to deliver greater value to customers and stakeholders over the long term.
- We have a sense of urgency to get the job done.
- We plan. We execute. We transform.
Company Philosophy
Through unwavering passion and conviction for doing things the right way for our customers, community and fellow Cellular South employees, we've built a company we can be proud of and our customers can depend on every day. Our Customers have come to expect Cellular South to deliver quality, innovative, reliable and affordable wireless products and services – and every Cellular South team member is committed to deliver on that promise every day.
Key facts about how Cellular South customers use their wireless service:
A recent measurement showed that 25% of Cellular South users have gone completely wireless, meaning they have replaced their landline phone with their wireless phone as their primary communications link.
Cellular South customers talk 67% more than customers of other carriers.
They text six times as much than customers of other carriers
Cellular South has one of the lowest customer turnover rates in the industry.
