30-day money back guarantee: If not completely satisfied within 30 days after activating service, return your equipment to one of our stores for a refund of the cost of equipment along with any activation fees. Monthly charges, overage and roaming charges are not refundable.
Returning/Exchanging equipment:
You may return or exchange your device within 14 days of activating service. Devices with more than 1,000 minutes of usage will not be accepted for return or exchange. Refurbished devices or devices purchased without a service agreement will not be accepted for return. You may return your device within 30 days of activating service if you deactivate service with Cellular South. Device accessories such as Bluetooth® headsets, wired earbuds/headsets, batteries and memory cards may not be returned or exchanged unless the item is unopened, in its original packaging, and unused. You must have a receipt for the original purchase for all returns, exchanges, and warranty claims. Returns and exchanges are only accepted at Cellular South retail locations.
