Ringback Tones FAQs

Ringback Tones is a service that allows you to customize what callers hear until you answer your phone. Let them enjoy a song, a joke, or your own personal message instead of that old standard "ring ring." Express yourself.

No. This service does not require a special mobile phone handset. Ringback Tones will not affect the ringtones on your mobile phone.

No, you are only charged at the time you purchase a Ringback Tone. Callers can call as many times as they wish without any charges for hearing the Ringback Tone.

Charges for Ringback Tones will appear on your Cellular South bill.

There is no limit to the number of Ringback Tones you may purchase.

When a Ringback Tone is purchased, it is stored in your account Library If the tone has a license that expires, you can extend the license uninterruptedly and automatically on expiration by selecting Auto Renew. Alternatively, you can repurchase the sound manually after its license has expired. If the tone does not expire, the system will not allow a repurchase. In either case, if you delete the tone from your account, then you can repurchase it again at any time.

Caller ID has the highest priority. If there is no Ringback Tone set up for a specific contact, and the contact is a member of a group, the group Ringback Tone will be played. If there is no Ringback Tone set up for any groups that the contact is a member of, the default Ringback Tone will play.

The contact's Ringback Tones will not be played if the caller's number is not received or blocked by the telephone network, or if the contact calls from a phone number not listed in your Address Book, or if the Ringback Tone's license has expired and not been renewed.

You can change your Ringback Tone as often as you like. New Ringback Tones can be purchased at any time.

You can set up or modify your Ringback Tone assignments by selecting Assign in the Ringback Tones section or editing contact properties via your Address Book.

No. For example, the default Ringback Tone will play for all callers.

Ringtones are downloaded to your mobile phone for you to hear when someone calls you. With Ringback Tones, you select the tones that your callers will hear instead of the standard ring before you answer the phone.

You can listen free of charge to any Ringback Tone by selecting the speaker icon next to the tone's name.

No. The tones will remain in your account, unless the account is cancelled from the Ringback Tones service. In that case, if the service is not reactivated within 30 days all of the tones will be lost. No credits will be given for lost tones from cancelling the service.

Ringback Tones might not be played if your default Ringback Tone is set to Standard Ring and/or:

• Your phone is turned off.
• Your phone is busy.
• Your calls are forwarded using a call forwarding feature.
• The license(s) for the assigned tone(s) has expired.

From any dropdown list that assigns Ringback Tones, you can select Advanced Rules to create a custom set of playback settings with different Ringback Tones for different times and days.